Privacy Policy
Last updated: 09 October 2026, 12:03 AM
At Art Kolkata, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products. This Privacy Policy explains how we collect, use and protect your information.
1. Information We Collect
When you use our website, place an order or contact us, we may collect information such as:
- Full name
- Mobile/phone number
- Email address
- Billing address
- Shipping/delivery address
- PIN code
- Order and purchase details
- Payment and transaction information
- Information provided when contacting customer support
- Information submitted through enquiry or contact forms
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and payments
- Contact you regarding your order
- Send order-related SMS, OTPs, emails or notifications
- Provide customer support
- Respond to enquiries
- Process refunds or approved cancellations
- Improve our products and website
- Prevent fraud and unauthorised transactions
- Maintain records required for business, accounting and legal purposes
3. Phone Number and OTP
If you provide your mobile number, we may use it for order confirmation, OTP verification, delivery-related communication, customer support and important service notifications.
We will not use your phone number for unrelated promotional communication without an appropriate basis or consent where required.
4. Payment Information
Payments may be processed through third-party payment gateways or service providers.
Art Kolkata may receive transaction-related information necessary to confirm and manage your payment and order. We do not intend to store complete card, banking or other sensitive payment credentials on our website when payment is processed by a third-party payment provider.
Customers should review the privacy policies of the applicable payment service provider.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain user preferences
- Understand website usage
- Improve website performance
- Provide a better user experience
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Sharing of Information
We may share necessary customer information with trusted service providers when required to provide our services, including:
- Courier and logistics companies
- Payment gateways
- SMS and OTP service providers
- Website and technology service providers
- Customer support service providers
- Professional or legal service providers where necessary
We only share information where reasonably necessary for the relevant business or service purpose.
7. Delivery Information
To deliver your order, we may provide necessary information such as your name, phone number and delivery address to the courier or logistics company handling your shipment.
8. Data Security
We take reasonable measures to protect customer information against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We may retain customer and transaction information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Maintain business and accounting records
- Meet legal, tax or regulatory requirements
- Resolve disputes
- Prevent fraud or misuse
10. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties.
Art Kolkata is not responsible for the privacy practices, security or content of third-party websites or services. Customers are advised to review their respective privacy policies.
11. Children's Privacy
Our website is intended for general users and is not specifically directed toward children.
We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.
12. Customer Rights and Requests
If you wish to access, correct or update personal information provided to us, or have a privacy-related question, you may contact Art Kolkata through the contact details available on our website.
13. Changes to This Privacy Policy
Art Kolkata may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
14. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through our website.
Art KolkataWebsite: www.artkolkata.in
By using our website, you acknowledge that you have read and understood this Privacy Policy.